Job description

Since 2004, we have specialised in the purchase, supply, and installation of in-vehicle technology. As leaders in the field of vehicle safety and security, our team has a range of experience providing products and installations into cutting edge SME’s, as well as multi-million-pound global organisations that are looking for the best in adaptable vehicle technology and installation. Our philosophy is that an employee should enjoy coming to work and be able to have fun whilst providing an exceptional service.

We now have an exciting full-time opportunity for a driven and enthusiastic Planning Coordinator. This is a great opportunity for development and career progression within a rapidly growing Company, with a fun and friendly environment. The successful candidate will be responsible for liaising with Handsfree Group engineers and other departments within the organisation on a daily basis in relation to booked work, and ensuring accurate use of the ‘Solarvista’ service management system.

Job Responsibilities:

  • Liaising with Handsfree Group engineers and wider business departments
  • Ensure our engineers have received correct information and products for installations
  • Liaise with customers regarding their installations
  • Input accurate information into the job management system
  • Ensure adherence to Company installation procedures on the job management system
  • Work within Handsfree Group service level agreements
  • Responsible for real-time management of job completions on the day of the installation
  • Handling customer issues and complaints
  • Respond promptly to customer enquiries
  • Assist with additional customer service responsibilities as and when required
  • Ensure work is completed to Handsfree Group UK standards
  • Live and deliver on our Values

Job Requirements:

  • Strong organisational, written, communication and interpersonal skills
  • Great attention to detail and accuracy
  • IT literate
  • A friendly and professional manner with a calm and focused attitude towards workload
  • Ability to work as part of a team
  • Ability to work under pressure
  • Ability to prioritise workload and multi-task
  • Good time-management skills

Salary & Benefits:

  • Salary – £21,000 per annum
  • Hours – 8.30 a.m. – 5.00 p.m. (Mon – Fri)
  • Holidays – a very generous 30 days (incl. Bank Holidays) to start, increasing annually to 35 days
  • Pension scheme
  • Paid day off work on your birthday
  • Annual Staff Awards
  • Employee Assistance Programme
  • Bike2Work
  • Flu Vaccination
  • Eye care scheme

Please forward your CV to careers@handsfree.co.uk and expect our Recruitment Manager to be back in touch asap if successful.