Since 2004, we have specialised in the supply and installation of in-vehicle technology – a total solutions provider and market leader.  As leaders in the field of vehicle safety and security, our team has a range of experience providing products and installations into cutting edge SMEs, as well as multi-million pound global organisations that are looking for the best in adaptable vehicle technology and installation. Our philosophy is that an employee should enjoy coming to work and be able to have fun whilst providing an exceptional service.

We now have an exciting full-time opportunity for a driven and enthusiastic Planning Coordinator. This is a great opportunity for development and career progression within a rapidly growing Company with a fun and friendly environment. The successful candidate will be responsible for liaising with customers, engineers and other departments within the organisation daily in relation to booked work and ensuring accurate use of the ‘Salesforce’ service management system, in which training will be provided.

Role and Responsibilities

• Liaising with engineers and wider business departments
• Able to correctly plan jobs based on engineers’ postcodes and the distances they travel to and from a job
• Ensure our engineers have received correct information and products for planned installations
• Liaise with customers regarding booking in their installations
• Input accurate information into the job management system
• Ensure adherence to Company installation procedures on the job management system
• Work within Handsfree Group service level agreements
• Assist with additional customer service responsibilities as and when required
• Ensure work is completed to Handsfree Group UK standards

Job Requirements

• Strong organisational, written, communication and interpersonal skills
• Great attention to detail and accuracy
• Excellent customer service skills
• IT literate
• A friendly and professional manner with a calm and focused attitude towards workload
• Ability to work as part of a team
• Ability to work under pressure
• Ability to prioritise workload and multi-task
• Ability to work towards targets in a fast paced environment
• Good time-management skills
• Live and deliver on our Values

Salary & Benefits

• Salary – £25,500 per annum (with opportunity to progress through internal progression structure)
• Fun, friendly, and inclusive place to work
• Company Bonus Scheme
• Hours – 08:00-16:30/08:30-17:00 (Mon – Fri) Holidays – a very generous 30 days (incl. Bank Holidays) to start, increasing annually to 35 days
• Pension scheme
• Paid day off work on your birthday!
• Annual Staff Awards
• Employee Assistance Programme
• Bike2Work
• Flu Vaccination
• Eye care scheme

Handsfree Group is a forces friendly employer, and we actively welcome applications from the defence community.

Absolutely no agencies – thank you