Cutting Edge Solution
Eddie Stobart is totally committed to providing excellent levels of service and strive for significant long term relationships with their customers.
With 2000 vehicles they are one of the leading logistics and supply organisations in the UK and maintain an important influence in the supply chain sector, due to their strong and established nationwide reputation.
To continue their supreme service, which distributes nationwide through their 24 UK centres, Eddie Stobart recognised that their existing telematics software had run its course. They made the decision to invest in the next generation of systems available.
Strength in Partnership 1370 Installs Provided by Handsfree Group
As a trusted FCS 1362 and accredited FITAS installation partner for Microlise, the expert Handsfree Group install team handled the installation of the Microlise system into all 1370 Eddie Stobart vehicles, in just 12 weeks throughout the UK.
Handsfree Group Engineers installed Microlise telematics, in-cab ruggedised tablet devices and docking cradles into all the Eddie Stobart vehicles.
Additionally, Microlise state of the art technology means all vehicles get high quality handsfree communication, providing extremely efficient safety means for the fleet to operate with.
Handsfree Group’s FITAS engineers worked in close collaboration alongside the technical team at Microlise in pre-installation seminars and trial installs, to ensure a remarkable service was provided.
The result was that all vehicle installations were completed swiftly to the highest standard and on time, with minimal disruption to the day to day operation Eddie Stobart famously delivers to its customer base.
Information is King
Information was also a key factor, in being able to equip drivers with essential details relating to their journey plans prior to departure from the depot, reducing the need for inbound phone calls from them.
Additionally, keeping customers informed of unavoidable delays to their deliveries was critical to ensure that maximum levels of service and minimum client disruption could be consistently achieved.
Cost Benefits
The new Microlise installation will increase fleet utilisation and improve journey management beyond its already excellent levels, enabling Eddie Stobart to maintain their exceptional level of service to customers nationwide.
